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Chief Executive Officer

Nezaam is responsible for directing the company’s strategic growth and expansion to enhance Horizon customer management solutions. 

Nezaam co-founded Horizon in 2008 as part of a group vision to help local companies increase their levels and quality of customer service delivery by improving the performance of their service operations. Responsible for all areas of the company, his directive is to continue to enhance the alignment between our client's and market needs to Horizons capabilities from a people, process and technology perspective.

Nezaam brings more than 15 years of local and international outsource experience in the call center industry to Horizon with the last few years spearheading operations in the African region, supporting business services to US, UK and African markets in various executive and management roles for Info Communications, Stream, and the DLG group of companies.

He is a proven leader in the call center space with extensive experience managing large scale operations, improving business performance, and developing customer management strategies across organizations.

He graduated from IBM in 1998 and University of CPT with bachelor degrees in Technology.


IT Director

As the IT Director and Co-founder of Horizon Contact Centers, Nicholas Ng’ang’a  brings more than 15 years of senior level IT management and operational expertise to Horizon Contact Centers.

Nicholas is responsible for leading Horizon’s IT infrastructure ensuring the successful execution of business process outsource (BPO) and contact center technology strategy across all of our sites.

Prior to founding and joining Horizon, Mr. Ng’ang’a, previously worked in the Business Process Outsourcing industry in Kenya and in the USA, which included heading Information and Technology for Fortune 500 companies while working for Accenture in the US.

Mr. Ng’ang’a holds a Master of Science degree, Information Systems, from the University of Kansas and a Master in Business Administration from Washburn University USA, in addition to a Bachelor Of Science Degree from Jomo Kenyatta University Of Nairobi, Kenya.

As an IT enthusiast, Mr Ng’ang’a has also lectured IT university students at both the Masters and Bachelor degree levels.

Head of Human Resources

Jane manages the HR services to fully support the business and also plays a strategic role in HR business partnering.

Jane possesses a wealth of HR experience and expertise to the with over fifteen years experience in general HR management, out of which seven of those years have been in a senior HR management position in a multinational company.

She previously worked with Syngenta Flowers as the Group HR manager supporting operations in Kenya and Ethiopia in the capacity of Head of HR services and latterly HR Business partner.

Jane holds a Bachelor of Commerce Degree, major in Business Administration from the University of Nairobi and a post Graduate Higher National Diploma from Kenya School of Professional studies.

Business Development and Marketing

Crista heads the PR, marketing and business development department of Horizon with extensive international and local experience in the field.

Having worked as a consultant for several multinational companies Crista is well conversant with the marketing objectives and functions of several industries ranging from aviation, commercial entertainment, property development, tourism, non-governmental organizations, and consumer products.

Crista holds a BSc degree in Management Sciences from the University of Warwick, UK specializing in Marketing and Critical Issues in Management.

Her creativity and international exposure has allowed her to create cutting edge campaigns and executions for various clients making them stand out amongst competition in the Kenyan market.



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