Home     
About Horizon | Our Services | Infrastructure & Technology | People | Knowledge Center | Careers | Contact Us
White Papers
Newsletters
Articles & Reports
Horizon In The News
Clients Success Stories
Events

Solutions
Virtual Tour
Downloads
 

 

Making Kenya A Top Ten Global ICT Hub - Kenya ICT Board Supplement
 
26th October, 2011
 


Business Process Outsourcing (BPO) is a phenomenon that is no longer new in Kenyan business enterprises. It involves a company contracting its operations and responsibilities of specific business processes to a third party service provider.

Click Here to Download this story

 

BBC News
 
16th December, 2010
 

Kenya's ambitions for an outsourced future ...Kencall was the first ....

Click Here to Download this story

 

BPO Firm Changes tack to tap local market
 
1st - 7th November, 2010

Edith Mutethya

Tapping the local Business Process Outsourcing (BPO) and contact centre market has been a dicey task, hence only those players that managed to attract clients from the United States and Europe thrive.

Click Here to Download this story

 

Video Interview with Sanjay Sikka of Horizon BPO
 
17th August, 2010
 

Moses Kemibaro

Interview with Horizon Call Center BPO CEO Sanjay Sikka from Moses Kemibaro on Vimeo.

 

 

Vision 2030 Insight
 
16 August — 22 August 2010

Edith Mutethya
 
The government’s long term development plan – Vision 2030 outlines Business Process Outsourcing (BPO) as one of the sectors to drive Kenya’s economic growth. The sector is viewed as an emerging and growing sector in Kenya expected to become the sector of choice for employment among the youth and young professionals.
 
Click Here to Download this story

  

How a BPO firm is beating odds to stand out
 
2nd August - 8th August, 2010

Edith Mutethya

The going has been very tough for the Business Process Outsourcing and Contact Centre industry in Kenya. BPO Operators have been battling to survive owing to many challenges ranging from high bandwidth costs to training costs that have failed to come down in spite of government's effort and World Bank subsidies.
 
Click Here to Download this story

  

Taking outsourcing to the horizon
 
1st August, 2010

Zachary Ochieng

As Kenya struggles to enter into the global and vibrant Business Process Outsourcing (BPO) and IT Enabled Services (ITES) market, a few companies are determined to make a mark in an environment where poor infrastructure and a constraining economic environment impede investment in the outsourcing and contact centre business. One such company is Horizon Contact Centers, which according to its CEO Sanjay Sikka, is East and Central Africa’s fully on demand International Contact Centre and BPO Company.

Click Here to Download this story

 

Broadband spurs new businesses and ideas in Kenya
 
24th June, 2010

Duncan Miriri

NAIROBI, June 24 (Reuters) - When Kenyan graduate Roy Wachira, 25, set out to start his first business, he turned to the Internet, whose growth in the east African nation is spawning opportunities unthinkable even a year ago.
 
Click Here to Download this story

 

Weak Talent keeps BPOs on the starting blocks
 
11th June, 2010

Okuttah Mark

The growth of Kenya’s Business Process Outsourcing and Information Technology (BPO/IT) sector depends on boosting the talent pool and focusing on big contracts, says a task force report.

Click Here to Download this story

 

High call changes slow down Internet reach in rural areas

11th June, 2010

Kui Kinyanjui

In the most technology reliant Budget since Independence, the Finance Minister sought to leverage ICT to increase eciency and extend more services to citizens.

Click Here  to Download this story

 

Mobile companies outsource services to reduce costs

12th April, 2010


 Okuttah Mark  
 
Competition within the mobile phone sector is forcing new entrants to change strategy by reducing their employees and turning to outsourcing in a bid to cut costs in a market that is proving difficult to penetrate.
 
Click Here to Download this story

 

As Kenya gears up for looming BPO market, its vital not to dumb down
 
8th March, 2010

Patrick Gathara

For many developing countries, outsourcing is the ultimate get-rich-quick scheme.

The lure of the half-trillion-dollar market, 85 per cent of which is unaddressed, is irresistible. The industry has grown exponentially in the past few years, by a massive 65 per cent between 2005 and 2009.

Click Here to Download this story

 

© Horizon Contact Center, All Rights Reserved   |   Sitemap