Horizon Contact Centers is a fully on demand International Contact Center and Business Process Outsourcing (BPO) Company. Horizon has a world-class facility within Nairobi, Kenya fully enabled to service the global market by deploying the best of breed technology to run its operations 24 hours a day, 7 days a week.
Our services include and are not limited to:
- Customer Contact Services - This can provide inbound or outbound contact centre services for voice, email, chat and paper mail. This covers various service desk functions like customer service, collections, telesales, marketing and sourcing support.
- Training and Content Solutions
- Finance and Accounting
- Human Resources and Payroll services
- Learning & Training Outsourcing
- Analytics and Data Management
- IT Services
- Quality Assurance
- Workforce Management
The facility has over 40,000 sq ft and the scalability to house over 1,200 agents, making us the largest Outsourcing Contact Center in the entire region. We have over 5,000 sq/ft dedicated to our training and recruitment departments. This enables us to process large intakes of staff and accommodate them in a modern and well equipped environment ensuring continuous skills development for our best in class workforce.
At Horizon our ethos is that the core of our operations is our people. We have a work friendly and conducive environment that will allow our staff to enjoy an on-site Bistro, Internet Café, Chill Out Zones, Library and provision for a Doctors Surgery.
The Horizon’s Management Team has a combined experience of over 60 years in the Outsourcing/BPO sector. They have collectively amongst themselves implemented, operated and managed Contact Centers and BPO`s in the U.K, U.S, South Africa, India and for the last 4 years: Kenya with great success. Our environment is designed to be your Captive. We see all our partnerships with the view that we are an extension to your business.
Horizon believes firmly in establishing Kenya as a major Outsourcing destination. We have fully allocated operational agents workstations within the Center to encourage local and or international operators to base their business in our facility. This will allow outsourcers to access state of the art facilities and best of breed technology without large start-up costs.
At Horizon we have a complete redundant electrical infrastructure with dual backup UPS, Generators and a central monitoring security room connected to facility access control and CCTV systems. Backed by competent management and a commitment to relentless attention to quality and excellence, we ensure that the clients business is in safe hands.