Home     
About Horizon | Our Services | Infrastructure & Technology | People | Knowledge Center | Careers | Contact Us
  • Solutions
  • Industries

  • Solutions
    Virtual Tour
    Downloads
    For any successful business, it is important to provide customer support by giving a quick and accurate customer response. Horizon Outsourcing Customer support helps you achieve this goal by dealing with volumes of such responses and providing enhanced value services to customers based on their business needs.
     

     

    We deliver the following Customer Support Services based on the specific needs of your business:
     
    Service offerings include but are not exclusive to:
     
    Inbound
    • Customer service, customer technical support; multimedia – voice, e-mail, chat, sms
    • Catalog or Online Sales.
    • Order Taking & Entry
    • Reservations.
    • Message Taking.
    • Appointment Setting
    • Query Resolution
    • Event scheduling.
    • Scheduling sales demos.
    • Subscription services
    • Sales Support
    • Pre-Sales/Post-Sales & Order Fulfillment
    • Automated Messaging
    • Help Desk services.
    • Customer Relationship Management
    • After-hours support
    • Documentation & Payment Queries
    • Retention programs
    Outbound
    • Telemarketing lead management
    • Lead Generation / Qualification of telemarketing lead lists.
    • Decision Maker Contacts.
    • Appointment Scheduling.
    • Debt Collection Services.
    • Database Selling.
    • Market Intelligence.
    • Product Promotion.
    • Research Surveys and Polling.
    • Customer Satisfaction Surveys
    • Telephone and Web Based Business Development.
    • Up Sell / Cross Sell Campaigns.
    • Direct Mail Follow-up
    • Seminar Population.
    • Surveys.
    • Direct Sales B2C.
    • Direct Sales B2B.
    • Appointment Setting.
    • Promotions.
    • E-mail Blasting.
    • Add posting on web. 

     

     

    © Horizon Contact Center, All Rights Reserved   |   Sitemap