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    Horizon understands the maturing profile of today’s Banking, Financial Services and Insurance (BFSI) industry and provides contact center outsourcing solutions that empathize with end users while meeting fiscal business objectives.
     
    Horizon’s customer service outsourcing solutions help make variable the operating costs of customer care and mitigate the need to invest capital in building centers and hiring fixed cost resources. Common BFSI customer support types include Merchant Acquisition, Account Servicing, Fraud Management, Policy Sales, First Notice of Loss Claims Management, Receivables Management and Small Balance Collections.
     
    In Insurance sector we have offerings such as lead generation, telesales as well as renewals and follow ups.

     
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