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Horizon Contact Centers combines its’ human capital expertise, process skills and technology to deliver world-class process outsourcing.

We support live and automated customer interactions across the full customer lifecycle - from sales and customer service to technical support – Our technology enable us to be in a position to provide a tailored solution whatever your requirements. This covers a full spectrum of business processes knowledge, innovation and management, analytics and technology services.
 
Our highly-trained service delivery teams have proven success in delivering well on customer service, customer acquisition campaigns, to ‘warm-calling’ cross-sell and up-sell opportunities and proactive retention and winback promotions, we never forget that we are the voice of your brand. 
 
Our partnership approach ensures that we work closely with you to optimize your customer contact strategies to deliver customer satisfaction, competitive advantage and greater revenue and profit margins.
 
Extensive Quality Assurance procedures ensure that all calls made on your behalf reflect the highest standards and industry best practice. Therefore, you can be confident that we are delivering you new and profitable business that provides the foundation for building transparent, long-lasting relationships with your customers.
 
Horizon Contact Centers has made significant investments in World leading performance and insight solutions allowing us to plan and manage contact center operations like Staffing Management and Quality Management more effectively.
 

 

Essar telkom (Yu)

A unified solution for all customers looking to be a cut above the rest, Horizon Contact Centers stands out with quality in
excellence as the choice service provider for the Customer
Relationship Management for yuMobile affiliated with Essar
Telkom Kenya Ltd.

Please Click Here to Download this Success Story

  

 

Orange Kenya

With the emerging trends with high customer demands for superior performance and customer service, Horizon Contact Centers offers Customer Relationship Management for a Global client in the telecommunications industry, Orange Kenya.

Please Click Here to Download this Success Story

 

Sterling Green

Whatever your strategy for growing your business – finding new markets, increasing market share or cross-selling your products and services – Horizon can help you win new customers with targeted outbound sales campaigns.

Please Click Here to Download this Success Story

 

Smart TV

From its inception in 2006, Next Generation Broadcasting AB has been in the forefront of providing affordable, widely accessible and readily available free, post and prepaid digital terrestrial TV services to emerging markets in Africa, Asia and Latin America.

Please Click Here to Download this Success Story

 

 


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