Our partnership approach ensures that we work closely with you to optimize your customer contact and outsourcing strategies to deliver customer satisfaction and greater revenue and profit margins. With our several marquee clients, we are constantly looking at ways to improve the strategies and relationships and taking them to new levels with key focus on delivering real value.
“Orange Kenya is happy to be associated with Horizon Contact Centers. As an Outsourcer, HCC has been responsive to our expectations as their Customer and has invested in time to learn our needs as well as our Customers’ expectations. Their plan is to continuously work towards improving on Customer Care delivery. The team is eager to learn about our products and services, and also eager to educate our Customers on the same. Orange Kenya’s endeavor is to make our Customer Care Delivery the differentiator in this market.
Orange Kenya appreciates the service delivery provided by Horizon Contact Centres thus far. The team has shown dedication and professionalism in our partnership. The team’s friendly yet professional attitude is one of the reasons of our intention to have a long term partnership.”
Orange Kenya Customer Care Management Group
“This training could not have happened at a better time. It has among other things, created a bond in the team. It helped break the ice and form a strong foundation. Pay TV is supposed to be very busy but full of fun and the humour that was incorporated in the training complimented that quite well. I don’t think we could have made a better decision. Thank you very much”
Evelyn Ngundo, General Manager Operations
“As an organisation based around customer service operating in a competitive market, we were keen to find a professional and committed contact centre to outsource some of our operations to. With the aforementioned in mind we contacted the team at Horizon to discuss possible opportunities. From the word go we were impressed with the dedication and enthusiasm shown and as the relationship progressed from initial discussion, through scope of work to launch the commitment shown put pay to the pressures and concerns of such a task. At every step of the way the team in Nairobi remained focused on the joint goal. The experience has been invaluable and we feel it is fair to say that we gained in more than one sense by choosing Horizon Contact Centers as a Strategic Partner.”
Jason McClean, Operations Director
“British Child Care has been working on humanitarian projects for needy children in some of the world’s poorest countries since 1990 and most of our work has been done using telemarketing as a means to reach the public arena. Due to increasing costs we have been looking for a country which has good IT solutions in place and an educated work force. We found all this in Kenya! After searching hard for a professional partner we found that partnering with Horizon Contact Centers was the best solution.
HCC have a professional team who work wholeheartedly with us to get the project boarded and help solve whatever challenges have arisen thus far. As a humanitarian Charity based in UK, we are keen to bring down the costs. Our partnership with Horizon Contact Centers has given us the best possible solution from a Training and Operational perspective with massive insights on how to run this great project flawlessly. That is why we intend is to stay with BCC for years to come and ensure that Horizon are our partners!”
Rolf Janoy, Manager
“We approached Horizon seeking a solution to data migration during our system implementation. They demonstrated understanding of our needs and provided us with a great package. My team and I were impressed by the responsiveness and professionalism of everybody there, their state of the art, secure facilities, and the well selected, high performance agents. The facilitation is great, and we have a dedicated relationship manager. All this plus the fact that it is affordably priced has put us in a great place to deal with the challenge data migration poses, and I can say that this is going very well”.
Newton Nderitu, IT and Infrastructure Manager
"The Horizon Contact Centers team consistently delivers high quality, timely results. We rely on their expertise and professionalism and trust that they'll deliver what our clients need, when they need it."
Amy Shelton, Service Partner Program Manager
“Right from the start, we were looking for a contact center that was not only customer-oriented but whose greatest strengths stems from a successful formula that combines accumulated experience in industry "know how" with proven models for quality, training, recruitment and process management.
We are impressed by Horizon Contact Centers in all these aspects while clearly bringing out professionalism - an approach that inspires confidence and is geared to generate the results we were looking for in a managed contact center model.
The results are clear as Horizon Contact Centers continues to provide superior and courteous personalized service to our customers with institutionalized commitment to ethical business practices and moral integrity.
We are happy to be associated with Horizon Contact Centers and do value their expertise and experience to deliver a superior experience to our customers.”
Jane Siongok, Customer Experience Director
“When we were searching for an organization to partner with for our huge data entry projects, we wanted an organization which is well established and which has the potential to give the best results for our projects.
When we approached Horizon Contact Centers, we started negotiations on how best our data entry projects can be done. We were impressed by their honesty that they have not handled a project like this before, but since its one of the services they have to offer, they were ready to set up and start the project and use it as a base of data entry projects which may come their way.
We started the data entry project and encountered the usual teething problem of any project, and several weeks down the line; we were impressed by the speeds and quality of the output! We knew we have the right partners for our data entry projects and we are very happy with the work so far.
The team is very focused and are results oriented and we will continue partnering with them whenever we have projects to outsource.