At Horizon, we understand the key drivers that lead to businesses` transforming their customer focus. These global business trends include innovative customer service and products, reduced time-to-market, comfort with technology and availability of information.
We work with our clients to significantly improve their customer contact operations by supporting their overall business strategy and promoting a high performance environment. We help lower operational costs and capital expenditure, while enhancing customer loyalty by improving the customer experience.
We leverage our established operations infrastructure, leading- edge tools, integrated processes, industry- leading practices and the knowledge of our highly experienced and motivated workforce to manage critical services cost-effectively and with improved quality.
We actively engage customers with creative solutions for their needs and develop the relationships in their customer portfolio. Our services help clients achieve excellence in contact center operations and Business Process Outsourcing. We help clients go beyond reducing their total cost by improving quality and efficiency.
Potential Benefits of Outsourcing
- Increased focus on your processes: Increased efficiency and effectiveness
- Documented Standard Operating Procedures: To improve processes and service levels
- Definition and measurement of Service Levels: Business and performance linked metrics
- Flexibility: Change metrics to align to changing business needs and trends
- Takes your processes to the ‘best in class’ category