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Welcome to Horizon contact centers!

East and Central Africa’s largest outsourcing contact center. As pioneers in the BPO industry in the  region we provide multichannel contact center solutions. Currently servicing the global market across 13 countries in 3 continents and growing!

 

 

 

WHAT IS A CONTACT CENTER AND HOW CAN IT HELP YOU?

Contact centers manage client contact through a variety of high tech communication channels for businesses allowing better customization to customer needs by providing an all encompassing solution to client and customer contact. This ensures that at all times customers receive an excellent customer service experience strengthening one's brand amongst competition.

 

WHAT KIND OF SERVICES DO CONTACT CENTERS PROVIDE?

Contact centers are facilities used by companies to manage all client contact through a variety of mediums – telephone, fax, email, online chat. Contact centers are different from call centers in that they allow better customization to customer needs - providing an all encompassing solution to client and customer contact. Contact centers are used to manage customer interaction to ensure that at all times customers are getting an ‘excellent’ customer service experience.

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